I GET IT. figuring all this out can feel like a lot.
That’s why I’VE put together some Frequently Asked Questions to help you out!

  • I support children, teens, and families with a wide range of concerns including anxiety, emotional regulation, anger, social challenges, low self-esteem, family dynamics, and behavioural issues. If you're unsure if I can help, feel free to reach out.

  • While my primary focus is on children, adolescents, and families, I also work with young adults depending on the individual need.

  • Sessions typically run for 50 minutes.

  • This varies depending on the individual and their goals. Some clients come for just a few sessions, while others engage longer term. We’ll work together to find what’s most helpful for you or your child.

  • I use a Rogerian eclectic approach, drawing from evidence-based therapies like cognitive behavioural therapy (CBT), person-centred therapy, narrative therapy, and play-based techniques, tailored to the needs of each client.

  • Yes. Your privacy is important to me. I only share information if legally required, or if there are serious concerns about safety. I’m always happy to discuss confidentiality in more detail.

General

  • Yes. Lumi Counselling supports individuals and families who are self-managed or plan-managed under the NDIS.

  • Yes. I am not yet a registered NDIS provider, so I can only work with clients who are plan- or self-managed.

  • Once we confirm your plan type, I’ll provide invoices that you or your plan manager can submit for reimbursement.

  • Yes. We provide clear invoices and am happy to answer questions to make the process simple.

NDIS & Access

  • A waitlist is currently open. Please reach out to express your interest (while spots last)

  • Yes. You can join the waitlist by contacting me via the website or email. You’ll be notified when a space becomes available.

  • Once spaces are available, booking can be done directly through the website or by contacting us via email.

Availability & Booking

  • Yes. Especially with younger children, parent involvement is an important part of the process. I’ll work with you to decide what level of involvement is most helpful.

  • In some cases, yes. Depending on the age of the child and the therapeutic goals, your presence may be encouraged, particularly in early sessions.

  • Yes. I’ll communicate regularly with parents to ensure we’re working together to support your child’s growth.

  • I work with children aged 5 and up, teens, and families. I also work with adults not part of a family-based approach.

For Parents

  • Standard session fees are $175 per 50 minute individual session. This is a flat fee (inclusive of GST).
    There is an extra fee for in-home counselling sessions

  • I do not yet offer Medicare rebates or bulk billing at this time, but I do work with NDIS participants who are plan- or self-managed.

  • Visa, Mastercard, bank transfer, and NDIS plan managers via invoice.

  • Yes.

    - Full fee for same day cancellations or missed sessions

    - $75 fee for cancellations made between 24 and 48 hours

    - No fee if you give more than 48 hours notice

Fees & Payments

Do you have a question not listed here? Reach out to me and I’ll be happy to help you out!

CONTACT ME